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GitLab Duo Chat, Duo Agent Platform, Agentic Duo Chat, and WebIDE are failing with error

<small>August 1, 2025 07:37 UTC</small><br /><b>Investigating</b> - We are currently investigating the token error in GitLab Duo Chat, Duo Agent Platform, Agentic Duo Chat, and WebIDE. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290<br /><br /><small>August 1, 2025 08:23 UTC</small><br /><b>Identified</b> - We have identified the root cause of the token error in GitLab Duo Chat, Duo Agent Platform, Agentic Duo Chat, and WebIDE. We are working on a fix. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290<br /><br /><small>August 1, 2025 09:29 UTC</small><br /><b>Identified</b> - No material updates at this time. We are continuing to work on a fix. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290<br /><br /><small>August 1, 2025 10:21 UTC</small><br /><b>Identified</b> - No material updates at this time. We are continuing to work on a fix. Our next update will be in 1 hour. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290<br /><br /><small>August 1, 2025 11:30 UTC</small><br /><b>Identified</b> - We have the MR ready and are running tests in preparation for a rollout. Our next update will be in 1 hour. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290<br /><br /><small>August 1, 2025 12:53 UTC</small><br /><b>Identified</b> - Continuing with the tests in preparation for a rollout. Our next update will be in 3 hours. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290<br /><br />

August 1, 2025 12:53 PMView Details →

GitLab Duo Chat failing with the G3002 error code

<small>August 1, 2025 04:52 UTC</small><br /><b>Investigating</b> - [Investigating] We are currently investigating the G3002 error code issue in GitLab Duo Chat.<br /><br /><small>August 1, 2025 05:16 UTC</small><br /><b>Identified</b> - Our team is in the process of reverting a recent deployment caused this issue. For more information see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20289<br /><br /><small>August 1, 2025 06:37 UTC</small><br /><b>Monitoring</b> - The fix has been deployed and we are switching this incident to monitoring. For more information see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20289<br /><br /><small>August 1, 2025 07:14 UTC</small><br /><b>Monitoring</b> - The fix has been deployed and we are switching this incident to monitoring. For more information see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20289<br /><br /><small>August 1, 2025 09:23 UTC</small><br /><b>Resolved</b> - This incident is now resolved. For more information see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20289<br /><br />

August 1, 2025 9:23 AMView Details →