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Recent Incidents

2 incidents detected

Granicus Issue Notification: Word Integration Advisory for Legistar Users

Jul 15, 2026 12:25 AM

Jul 14, 18:25 MDT
Resolved - Microsoft has released Microsoft 365 Word Version 2606 (Build 20131.20152), and Granicus has completed validation testing confirming compatibility with Agenda LE and the Word Integration feature. Customers who experienced issues related to the previous Microsoft update should install the latest Word update and validate functionality after deployment. If users continue to experience Word integration issues after updating, please contact Granicus Support for further investigation

Jul 8, 20:48 MDT
Update - Our teams remain actively engaged in monitoring the Microsoft 365 Word integration issue affecting Legistar Agenda LE. We have identified that a complete resolution requires changes from Microsoft, and we are awaiting their implementation. We will continue to provide updates as new information becomes available. Additional details can be found here: https://support.microsoft.com/en-us/topic/june-9-2026-kb5094126-os-builds-26200-8655-and-26100-8655-1a9bcba6-5f53-4075-8156-fe11ac631737

Jul 6, 19:13 MDT
Update - We continue to actively monitor the Microsoft 365 Word integration issue affecting Legistar Agenda LE. At this time, we are awaiting changes from Microsoft to fully resolve the issue. Our teams remain engaged and will provide further updates as soon as new information becomes available. In the meantime, more information can be found here: https://support.microsoft.com/en-us/topic/june-9-2026-kb5094126-os-builds-26200-8655-and-26100-8655-1a9bcba6-5f53-4075-8156-fe11ac631737#:~:text=Known%20issues%20in%20this%20update

Jul 3, 12:07 MDT
Update - This issue has been identified as originating from a recent update to Microsoft 365 Office Version 2606 and the update introduced a change that impacts the ability to open or edit legislative files through the Word integration feature. We are closely monitoring the software provider's progress under: https://learn.microsoft.com/en-us/answers/questions/5917867/after-installation-of-kb5094126-the-word-integrati and will communicate any updates as soon as they become available.

Jul 1, 22:02 MDT
Monitoring - We understand the importance of this functionality to your day-to-day operations and are treating this matter with urgency. Our teams are actively monitoring developments, investigating possible workarounds, and working to minimize customer impact wherever possible. We will continue to share updates as additional information becomes available.

Thank you for your patience and understanding.

Jul 1, 16:09 MDT
Identified - Word Integration Advisory for Legistar Users
We would like to make customers aware of an issue affecting the Microsoft Word integration functionality used within Legistar.
Our teams have identified that users running Microsoft 365 Office Version 2606 may experience issues when opening or editing legislative files through the Word integration feature. We are actively monitoring the situation and working with our Engineering and Technical Support teams to evaluate any available mitigation options while a permanent resolution is being developed.
Additional information regarding the issue can be found here:
https://learn.microsoft.com/en-us/answers/questions/2338779/after-installation-of-kb5094126-the-word-integrati
Recommended Action for Users Who Have Not Updated to Version 2606
To help prevent potential disruption, we recommend pausing Microsoft Office updates until additional guidance becomes available.
To pause Office updates:
Open Microsoft Word.
Select File > Account.
Under Office Updates, select Update Options.
Choose Disable Updates.
Confirm the action if prompted.
Note: Disabling updates will help prevent installation of Version 2606 until this issue has been resolved.

For Users Currently Experiencing the Issue
If you are currently unable to open or edit legislative files through the Word integration feature, please contact Granicus Technical Support if you have not already done so. We are actively tracking reported cases and will continue to provide updates as new information becomes available.

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Granicus issue notification: Issue affecting Swagit live feed

Jul 15, 2026 12:39 AM

Jul 14, 18:39 MDT
Identified - Our teams continue to work on a resolution and have identified an issue with Swagit live streams related to how different video stream formats are processed in our environment. We are implementing updates to optimize our platform's ability to reliably handle multiple video formats and improve playback consistency. We appreciate your patience and understanding as we work toward a full resolution.

Jul 13, 17:51 MDT
Update - We are aware of an issue affecting some customers who may be unable to view Swagit live streams when using Google Chrome or Microsoft Edge. As a temporary workaround, affected users can access live streams using an alternate web browser while our team investigates the issue.
This issue only impacts live stream viewing and does not affect recorded content or playback of previously recorded meetings. Our team is actively working to identify the cause and restore full functionality as quickly as possible.
We apologize for the inconvenience and appreciate your patience and understanding.

Jul 13, 15:42 MDT
Investigating - We are currently investigating an issue affecting the Swagit live feed. Our team is actively working to identify the cause and will provide updates as they become available.

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